Legal
Refund Policy
Our commitment to fair and transparent refund processes.
1. Introduction
This Refund Policy outlines the terms and conditions under which Quyoom Technologies ("we," "us," or "our") provides refunds for our services and products. By using our services or purchasing our products, you agree to the terms of this Refund Policy.
We strive to provide high-quality services and products that meet or exceed our clients' expectations. However, we understand that there may be circumstances where a refund is appropriate. This policy explains the conditions under which refunds may be issued and the process for requesting them.
This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Services not delivered as described in the agreed-upon scope of work
- Technical issues that prevent the delivery of services or products
- Duplicate charges or billing errors
- Cancellation of services within the specified cancellation period
- Product defects or significant deviations from advertised specifications
Refund eligibility may vary depending on the specific service or product purchased, the time elapsed since purchase, and other factors as outlined in this policy.
3. Refunds for Services
3.1 Consulting and Professional Services
For consulting and professional services:
- Cancellations made at least 7 business days before the scheduled service date are eligible for a full refund.
- Cancellations made between 3-7 business days before the scheduled service date are eligible for a 50% refund.
- Cancellations made less than 3 business days before the scheduled service date are not eligible for a refund.
- If we fail to deliver the agreed-upon services as specified in the contract, you may be eligible for a full or partial refund, depending on the circumstances.
3.2 Development and Design Projects
For development and design projects:
- Projects are typically divided into milestones with payments tied to each milestone.
- If you cancel a project before a milestone is completed, you may be eligible for a refund of the unused portion of the payment for that milestone, less any costs already incurred.
- Completed milestones are not eligible for refunds.
- If we fail to deliver a milestone as specified in the contract, you may be eligible for a refund for that milestone.
3.3 Subscription Services
For subscription-based services:
- Monthly subscriptions may be canceled at any time, but refunds are not provided for the current billing period.
- Annual subscriptions canceled within 14 days of purchase are eligible for a full refund.
- Annual subscriptions canceled after 14 days may be eligible for a prorated refund for the unused portion, less any applicable fees.
4. Refunds for Products
4.1 Digital Products
For digital products:
- Digital products (e.g., templates, plugins, software) are eligible for a refund within 14 days of purchase if they do not function as described.
- To be eligible for a refund, you must provide evidence of the issue and allow us a reasonable opportunity to address it.
- Once downloaded or accessed, digital products may not be eligible for a refund unless they are defective or do not function as described.
4.2 Physical Products
For physical products (if applicable):
- Physical products may be returned within 30 days of receipt if they are in their original condition.
- Shipping costs for returns are the responsibility of the customer unless the product is defective or was shipped in error.
- Defective products will be replaced or refunded at our discretion.
5. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at [email protected] or through our Contact Us page.
- Provide your order number, the date of purchase, and a detailed explanation of why you are requesting a refund.
- Include any relevant documentation or evidence to support your refund request.
- Our team will review your request and respond within 5 business days.
- If your refund request is approved, the refund will be processed using the original payment method, unless otherwise specified.
Please note that refund processing times may vary depending on your payment method and financial institution. Credit card refunds typically take 5-10 business days to appear on your statement.
6. Exceptions and Limitations
The following situations are generally not eligible for refunds:
- Services that have been fully delivered and accepted
- Custom or bespoke development work that has been completed according to specifications
- Services canceled after the specified cancellation period
- Digital products that have been downloaded, accessed, or used
- Requests made outside the specified refund timeframe
- Services or products where the terms of sale explicitly state they are non-refundable
We reserve the right to deny refund requests that do not comply with this policy or that we determine to be fraudulent or abusive.
7. Disputes and Chargebacks
We encourage customers to contact us directly to resolve any issues before initiating a chargeback or payment dispute. Unauthorized chargebacks or disputes may result in the termination of services and additional fees.
If you believe there has been an error in billing or if you are dissatisfied with our services, please contact our customer support team to discuss the issue and explore possible solutions.
8. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised effective date.
We encourage you to review this policy periodically to stay informed about our refund terms and conditions.
9. Contact Information
If you have any questions or concerns about this Refund Policy or if you would like to request a refund, please contact us at:
Quyoom Technologies
01.02, Tumina, Tarathpora,
Kupwara-193224,
Jammu & Kashmir, India
Email: [email protected]
Phone: +917006191259
By using our services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.